.page-faq {
  --faq-line: rgba(11, 59, 46, 0.14);
  --faq-line-strong: rgba(11, 59, 46, 0.32);
  --faq-pad: clamp(18px, 3vw, 26px);
  --faq-body: #3A4741;
  background: var(--cream);
  color: var(--ink);
  font-family: var(--font-sans);
  overflow-x: hidden;
}

.page-faq .wrap {
  max-width: var(--max-w);
  margin-inline: auto;
  padding-inline: var(--gut);
}

/* ---------- 面包屑 ---------- */
.page-faq .faq-crumbs {
  padding-top: 20px;
}

.page-faq .faq-crumbs ol {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin: 0;
  padding: 0;
  list-style: none;
  font-size: 12px;
  letter-spacing: 0.16em;
  color: var(--sage);
}

.page-faq .faq-crumbs a {
  color: var(--mid);
  text-decoration: none;
}

.page-faq .faq-crumbs a:hover,
.page-faq .faq-crumbs a:focus-visible {
  color: var(--orange);
}

.page-faq .faq-crumbs li + li::before {
  content: "/";
  margin-right: 10px;
  color: var(--sage);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  padding-block: clamp(30px, 5vw, 62px) clamp(40px, 6vw, 84px);
}

.page-faq .faq-hero__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: clamp(30px, 5vw, 60px);
  align-items: center;
}

.page-faq .faq-hero h1 {
  margin: 12px 0 0;
  font-weight: 900;
  font-size: clamp(30px, 6vw, 54px);
  line-height: 1.12;
  letter-spacing: -0.02em;
  color: var(--deep);
}

.page-faq .faq-hero .lede {
  margin: 20px 0 0;
  max-width: 34em;
  font-size: 16px;
  line-height: 1.85;
  color: var(--faq-body);
}

.page-faq .faq-hero__cta {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 28px;
}

.page-faq .faq-shot {
  position: relative;
  margin: 0;
  padding: 14px;
  background: var(--white);
  border: 1px solid var(--faq-line);
  clip-path: polygon(0 0, calc(100% - 26px) 0, 100% 26px, 100% 100%, 0 100%);
}

.page-faq .faq-shot img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
  background: rgba(23, 96, 74, 0.06);
}

.page-faq .faq-shot--tall img {
  aspect-ratio: 3 / 4;
}

.page-faq .faq-shot figcaption {
  padding-top: 10px;
  font-size: 12px;
  letter-spacing: 0.14em;
  color: var(--sage);
}

/* ---------- 步骤 + 问答 ---------- */
.page-faq .faq-steps {
  padding-bottom: clamp(40px, 6vw, 84px);
}

.page-faq .faq-steps__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: clamp(26px, 4vw, 52px);
}

.page-faq .faq-index__eyebrow {
  margin: 0 0 14px;
  font-size: 12px;
  letter-spacing: 0.18em;
  color: var(--orange);
  font-weight: 700;
}

.page-faq .faq-index__list {
  display: grid;
  gap: 4px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-index__list a {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 11px 14px;
  border-left: 2px solid transparent;
  color: var(--deep);
  text-decoration: none;
  font-size: 15px;
  line-height: 1.45;
  transition: border-color var(--dur) ease, background-color var(--dur) ease, color var(--dur) ease;
}

.page-faq .faq-index__list a:hover,
.page-faq .faq-index__list a:focus-visible {
  border-left-color: var(--orange);
  background: rgba(255, 106, 19, 0.08);
  color: var(--orange);
}

.page-faq .faq-index__num {
  flex: none;
  font-family: var(--font-mono);
  font-variant-numeric: tabular-nums;
  font-size: 13px;
  font-weight: 700;
  color: var(--orange);
}

.page-faq .faq-index__note {
  margin: 16px 0 0;
  font-size: 12px;
  letter-spacing: 0.1em;
  color: var(--sage);
}

.page-faq .faq-qa {
  display: grid;
  gap: 12px;
}

.page-faq .faq-qa__item {
  position: relative;
  background: var(--white);
  border: 1px solid var(--faq-line);
  transition: border-color var(--dur) ease;
}

.page-faq .faq-qa__item:hover {
  border-color: var(--faq-line-strong);
}

.page-faq .faq-qa__item::after {
  content: "";
  position: absolute;
  right: 0;
  bottom: 0;
  width: 0;
  height: 0;
  border-style: solid;
  border-width: 0 0 var(--cut) var(--cut);
  border-color: transparent transparent var(--orange-soft) transparent;
  opacity: 0;
  pointer-events: none;
  transition: opacity var(--dur) ease;
}

.page-faq .faq-qa__item[open]::after {
  opacity: 1;
}

.page-faq .faq-qa__summary {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  padding: var(--faq-pad);
  cursor: pointer;
  list-style: none;
  font-size: 17px;
  font-weight: 700;
  line-height: 1.5;
  color: var(--deep);
  transition: color var(--dur) ease;
}

.page-faq .faq-qa__summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-qa__summary::marker {
  content: "";
}

.page-faq .faq-qa__item[open] > .faq-qa__summary {
  color: var(--orange);
}

.page-faq .faq-qa__num {
  flex: none;
  font-family: var(--font-mono);
  font-variant-numeric: tabular-nums;
  font-size: 14px;
  font-weight: 700;
  color: var(--orange);
  padding-top: 2px;
}

.page-faq .faq-qa__mark {
  position: relative;
  flex: none;
  width: 16px;
  height: 16px;
  margin-left: auto;
  margin-top: 5px;
}

.page-faq .faq-qa__mark::before,
.page-faq .faq-qa__mark::after {
  content: "";
  position: absolute;
  background: currentColor;
  transition: transform var(--dur) ease, opacity var(--dur) ease;
}

.page-faq .faq-qa__mark::before {
  left: 0;
  top: 7px;
  width: 16px;
  height: 2px;
}

.page-faq .faq-qa__mark::after {
  left: 7px;
  top: 0;
  width: 2px;
  height: 16px;
}

.page-faq .faq-qa__item[open] .faq-qa__mark::after {
  transform: scaleY(0);
  opacity: 0;
}

.page-faq .faq-qa__body {
  padding: 0 var(--faq-pad) calc(var(--faq-pad) + 6px);
  font-size: 15.5px;
  line-height: 1.85;
  color: var(--faq-body);
}

.page-faq .faq-qa__body > * + * {
  margin-top: 12px;
}

.page-faq .faq-qa__body p {
  margin: 0;
  max-width: 34em;
}

.page-faq .faq-qa__figure {
  margin: 18px 0 0;
  padding: 10px;
  background: var(--cream);
  border: 1px solid var(--faq-line);
}

.page-faq .faq-qa__figure img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 5 / 3;
  object-fit: cover;
}

.page-faq .faq-qa__figure figcaption {
  padding-top: 9px;
  font-size: 12px;
  letter-spacing: 0.14em;
  color: var(--sage);
}

/* ---------- 人工支持 ---------- */
.page-faq .faq-help {
  padding-bottom: clamp(56px, 8vw, 112px);
}

.page-faq .faq-help__panel {
  position: relative;
  overflow: hidden;
  padding: clamp(28px, 5vw, 60px);
  background: var(--deep);
  color: var(--cream);
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 34px), calc(100% - 34px) 100%, 0 100%);
}

.page-faq .faq-help__panel::before {
  content: "";
  position: absolute;
  right: -60px;
  top: -80px;
  width: 240px;
  height: 240px;
  background: radial-gradient(circle at center, rgba(255, 106, 19, 0.38), transparent 70%);
  pointer-events: none;
}

.page-faq .faq-help__eyebrow {
  margin: 0;
  font-size: 12px;
  letter-spacing: 0.18em;
  font-weight: 700;
  color: var(--orange-soft);
}

.page-faq .faq-help h2 {
  margin: 14px 0 0;
  font-weight: 900;
  font-size: clamp(24px, 4vw, 38px);
  line-height: 1.2;
  letter-spacing: -0.02em;
  color: var(--white);
}

.page-faq .faq-help__text {
  margin: 18px 0 0;
  max-width: 36em;
  font-size: 15.5px;
  line-height: 1.85;
  color: rgba(247, 244, 236, 0.82);
}

.page-faq .faq-help__contact {
  margin: 22px 0 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 10px;
  font-family: var(--font-mono);
  font-variant-numeric: tabular-nums;
  font-size: 14.5px;
  line-height: 1.6;
  color: rgba(247, 244, 236, 0.9);
}

.page-faq .faq-help__contact a {
  color: var(--orange-soft);
  text-decoration: none;
  border-bottom: 1px solid rgba(255, 178, 122, 0.4);
  transition: color var(--dur) ease, border-color var(--dur) ease;
}

.page-faq .faq-help__contact a:hover,
.page-faq .faq-help__contact a:focus-visible {
  color: var(--white);
  border-bottom-color: var(--white);
}

.page-faq .faq-help__note {
  margin: 16px 0 0;
  max-width: 34em;
  font-size: 12.5px;
  line-height: 1.7;
  color: rgba(247, 244, 236, 0.6);
}

.page-faq .faq-help__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 26px;
}

.page-faq .faq-help .btn--solid {
  background: var(--orange);
  color: var(--white);
  border-color: var(--orange);
}

.page-faq .faq-help .btn--solid:hover,
.page-faq .faq-help .btn--solid:focus-visible {
  background: var(--orange-soft);
  border-color: var(--orange-soft);
  color: var(--deep);
}

.page-faq .faq-help .btn--line {
  background: transparent;
  color: var(--cream);
  border-color: rgba(247, 244, 236, 0.5);
}

.page-faq .faq-help .btn--line:hover,
.page-faq .faq-help .btn--line:focus-visible {
  border-color: var(--orange-soft);
  color: var(--orange-soft);
}

/* ---------- 桌面与平板 ---------- */
@media (min-width: 720px) {
  .page-faq .faq-qa__body {
    padding-left: calc(var(--faq-pad) + 34px);
  }

  .page-faq .faq-qa__figure {
    margin-left: 0;
  }
}

@media (min-width: 900px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
  }

  .page-faq .faq-steps__grid {
    grid-template-columns: minmax(0, 4fr) minmax(0, 8fr);
    gap: clamp(32px, 5vw, 76px);
  }

  .page-faq .faq-index {
    position: sticky;
    top: 104px;
    align-self: start;
  }

  .page-faq .faq-index__list a {
    padding-block: 13px;
  }
}

@media (min-width: 1180px) {
  .page-faq .faq-hero__copy {
    padding-right: clamp(0px, 3vw, 48px);
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-qa__item,
  .page-faq .faq-qa__item::after,
  .page-faq .faq-qa__summary,
  .page-faq .faq-qa__mark::before,
  .page-faq .faq-qa__mark::after,
  .page-faq .faq-index__list a,
  .page-faq .faq-help__contact a {
    transition: none;
  }
}